Welcome to Our Help Center

• What are your normal business hours?
• Can I cancel or edit my order?
• Why don't you offer phone support?
• How do I edit my account?
• Why can't I sign in to my account?
• How do I unsubscribe from emails?
• When will you restock?

See all articles in General FAQ →

• What forms of payment do you accept?
• Do you accept PayPal?
• Why was my order cancelled?
• Is my credit card information protected?
• When will my credit card be charged?
• Why was I partially refunded after I placed my order?
• I received an email from NoFraud after my order, what is this?

See all articles in Payment FAQ →

• Can I change my shipping address?
• Which shipping services do you use?
• How can I track my order?
• Why is my order marked delivered but I haven't received it?
• Is shipping discreet?
• My package was stolen, what can you do?
• How much does shipping cost?

See all articles in Shipping FAQ →

• How do I start a return?
• I received the wrong product, what do I do?
• I received a damaged product, what do I do?

• What is SMOKEA® Rewards
• How much does it cost to join SMOKEA® Rewards?
• What are "tokins"?
• How many tokins will I receive for my order?
• How do I spend tokins?
• How do I get a free glass pipe?
• How do I reach the next VIP tier?

See all articles in SMOKEA® Rewards FAQ →

• How do I submit a Low Price Guarantee?
• How will I receive my discount for Low Price Guarantee?
• What is covered in the Low Price Guarantee?
• What is not covered in the Low Price Guarantee?
• Can I get a refund if the price drops after I purchase?

• What is Mulberry Product Protection?
• How can I add a warranty to my purchase?
• Do I need to register my protection plan?
• How do I file a claim with Mulberry?
• How much does a protection plan cost?
• What happens after I purchase a Mulberry Protection Plan?
• What happens after my claim is approved?

See all articles in Mulberry Product Protection FAQ →