While we take every care to ensure that you receive the correct products, occasionally mistakes can be made by our warehouse staff. If you find that you have received the wrong product(s) we will happily replace them at no charge to yourself. Please follow these steps if you received an incorrect item:
- Contact SMOKEA® Support: The first step is to contact our support team via email or chat. Please reference your order number and provide a picture of the incorrect item you received. Click here to contact us.
- Receiving Replacements: After we've received a picture of the incorrect item we will either request that the item is returned to us at no charge to yourself by providing a pre-paid shipping label. You will be instructed to start a return at smokea.com/returns. Once we've received the product back we will ship out a replacement within 48 business hours. However, we may not request that the item is returned. In this case we will send out a replacement. You must contact support first to determine whether or not we will request the item back.