All inboxes should now successfully be receiving login codes when logging in to SMOKEA®. If for some reason you do not receive your code, please be sure to check folders created by your email provider such as "Notifications" or "Newsletters" folders as well as your junk/spam folder.

SMOKEA® has recently transitioned to Shopify's new customer accounts. These accounts require a one-time passcode sent to your email address to log in rather than your saved password. There are reports that some of these emails have landed in customer's junk/spam folders. We ask that you please mark these emails as "Not Spam" or "Move to Inbox" while we continue to resolve this issue. You can help further by adding "support@smokea.com" to your trusted sender's list or whitelist in your email provider. If you have any further issues with login while we make this transition, please feel free to reach out to our support team at support@smokea.com.

This issue has now been resolved. However, orders that were affected during this time may experience delays in receiving their shipments. For further assistance, please feel free to reach out to our support team at support@smokea.com.

This issue has resurfaced and we have discovered newly affected orders from October 27th - October 30th. While we continue to investigate and resolve this issue, please feel free to reach out to our support to request a shipping refund if your order was affected.

This issue has been resolved and all orders should now be shipped in accordance with our Shipping Policy.

We are continuing to work with our shipping software provider to address the issues caused by orders not importing correctly. As of 10/28/25 this error is still occurring for a handful of orders. We will continue to monitor for these orders and get them shipped out as soon as they are discovered. In the meantime, please feel free to reach out to our support team at support@smokea.com if your order has not shipped as expected or to request a refund for shipping charges if there was a delay in your order being shipped.

We are still working to resolve this issue. In addition, our shipping solution is currently experiencing performance issues due to an ongoing AWS service issue. This may affect orders that were originally scheduled to ship today, October 20th. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience.

This issue has been resolved.

We currently experiencing technical issues with our support system. Please allow additional time for us to reply to your support ticket while we investigate this issue.

DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.

The resumption of operations follows a successful agreement reached between DHL Express Canada and the Unifor trade union, which represents a significant proportion of our workforce in Canada, after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.

DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 0:00am EST. As a result, DHL Express will pause the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17, at 9:00pm EST until further notice.

If you place an order to Canada with this service we will reach out with alternative options until service resumes.

Our warehouse has returned to full operations. However, orders placed during this time are still being processed and fulfilled and may experience a 2-3 business day delay. In addition, we are actively working to catch up on outstanding customer support tickets. We thank you for your patience during this process.

Due to recent winter storms in our area, our warehouse and offices are closed Tuesday, February 18th through Wednesday, February 19th.

As Monday, February 17th was a national holiday and our warehouse is closed on weekends, orders as far back as February 12th could be effected by this delay and may be delayed up to three additional business days.

This delay will affect all departments including shipping, returns and customer support. Please be patient with us as we allow our employees to safely return to work. At this time, we expect to return to full operations Thursday, February 20th.

Our warehouse has once again returned to full operations. However, any customer support tickets or orders from this time may be delayed 1-2 business days. We thank you for your patience while we work to catch up.

We were effected by a second winter storm on Friday, January 10th. Shipping and customer support was closed this day and we expect full operations to resume Monday.

Our warehouse has returned to full operations. However, orders placed during this closure may still be delayed 1-2 business days. We thank you for your patience and understanding.

As of Wednesday, January 8th, our warehouse is operating at a limited capacity. Orders still may be delayed and customer support tickets will be handled in the order they were received. Please be patient while we catch up with outstanding orders and issues. Thank you.

SMOKEA's warehouse closure has extended to Tuesday, January 7th. At this time, we expect to resume all operations Wednesday January, 8th. This includes customer support and our shipping and receiving department. We apologize for the inconvenience and thank you for your understanding.

USPS has resumed shipping packages to Canada. Please note that any orders placed during this time may be significantly delayed.

Effective Dec. 23, 2024, the Postal Service has been advised by Canada Post that the strike by its employees has ended. USPS suspension of acceptance of mail and packages bound for Canada remains temporarily unchanged as we monitor Canada Post’s progress as they process the volumes that were staged during the strike. We anticipate reopening acceptance of Canada bound volume within the next two weeks and we appreciate our customers patience as we continue to monitor developments in Canada.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international.

Effective Nov. 29, 2024, the Postal Service will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services as a result of the ongoing national strike by the Canadian Union of Postal Workers.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:

Canada
This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international.