DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.

The resumption of operations follows a successful agreement reached between DHL Express Canada and the Unifor trade union, which represents a significant proportion of our workforce in Canada, after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.

DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 0:00am EST. As a result, DHL Express will pause the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17, at 9:00pm EST until further notice.

If you place an order to Canada with this service we will reach out with alternative options until service resumes.

Our warehouse has returned to full operations. However, orders placed during this time are still being processed and fulfilled and may experience a 2-3 business day delay. In addition, we are actively working to catch up on outstanding customer support tickets. We thank you for your patience during this process.

Due to recent winter storms in our area, our warehouse and offices are closed Tuesday, February 18th through Wednesday, February 19th.

As Monday, February 17th was a national holiday and our warehouse is closed on weekends, orders as far back as February 12th could be effected by this delay and may be delayed up to three additional business days.

This delay will affect all departments including shipping, returns and customer support. Please be patient with us as we allow our employees to safely return to work. At this time, we expect to return to full operations Thursday, February 20th.

Our warehouse has once again returned to full operations. However, any customer support tickets or orders from this time may be delayed 1-2 business days. We thank you for your patience while we work to catch up.

We were effected by a second winter storm on Friday, January 10th. Shipping and customer support was closed this day and we expect full operations to resume Monday.

Our warehouse has returned to full operations. However, orders placed during this closure may still be delayed 1-2 business days. We thank you for your patience and understanding.

As of Wednesday, January 8th, our warehouse is operating at a limited capacity. Orders still may be delayed and customer support tickets will be handled in the order they were received. Please be patient while we catch up with outstanding orders and issues. Thank you.

SMOKEA's warehouse closure has extended to Tuesday, January 7th. At this time, we expect to resume all operations Wednesday January, 8th. This includes customer support and our shipping and receiving department. We apologize for the inconvenience and thank you for your understanding.

USPS has resumed shipping packages to Canada. Please note that any orders placed during this time may be significantly delayed.

Effective Dec. 23, 2024, the Postal Service has been advised by Canada Post that the strike by its employees has ended. USPS suspension of acceptance of mail and packages bound for Canada remains temporarily unchanged as we monitor Canada Post’s progress as they process the volumes that were staged during the strike. We anticipate reopening acceptance of Canada bound volume within the next two weeks and we appreciate our customers patience as we continue to monitor developments in Canada.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international.

Effective Nov. 29, 2024, the Postal Service will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services as a result of the ongoing national strike by the Canadian Union of Postal Workers.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:

Canada
This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international.

All warehouses have returned to full operations.

Hurricanes Helene and Milton, flooding, and severe weather events in the Southeastern and Mid-Atlantic U.S. (FL, GA, SC, NC, and VA) may impact the processing, transportation, and delivery of mail and packages. Please allow additional time for final delivery of your orders.

In addition, some items available for purchase on SMOKEA are fulfilled by our partner warehouse located in Asheville, North Carolina. Due to the effects of hurricane Helene, this warehouse lost power and internet as well as water and as a result were not able to operate the shipping department. Currently, this warehouse is open under limited operations and hope to be able to get back to full operations as soon as possible. Orders placed after September 26th containing these items may see this portion of your order delayed until further notice. If you would like to cancel this portion of your order, please reach out to our support team at support@smokea.com to request a refund for these items.