Front End UI & Navigation Issues

Identified

We have identified a couple front-end site issues that are causing troubles with navigating the site. This issue is currently being worked on and should be resolved shortly.

Apr 2, 2025 7:14 pm

Cryptocurrency Payments on Hold

Investigating

Solana, USDC and Solana Pay have been activated and can now be accepted at checkout. Support for other major cryptocurrencies including BTC, ETH, and DOGE are coming soon.

Nov 19, 2024 6:05 pm
Investigating

We have identified an issue with our Coinbase checkout and are working to resolve the issue. In the meantime, we are unable to accept cryptocurrency payments. Please use the credit card option at checkout until this is resolved. We apologize for the inconvenience.

Nov 20, 2023 4:23 pm

System Statuses

Operational Customer Support Department

Operational Receiving Department

Operational Returns Department

Operational Shipping Department

Degraded Performance Website Front End

2 incidents

Past Incidents

Mar 26, 2025

Invalid USPS Tracking Information

Resolved

Most packages that have experienced these issues have now been successfully delivered and this incident will be closed.

Mar 26, 2025 6:24 pm
Identified

An update from USPS has informed us that there have been a batch of "recycled" tracking numbers being used lately. This means your tracking number has been previously used for a different shipment and should update with proper tracking information once it has been scanned by a USPS distribution center. You can read more regarding this below:

Why it happens:
USPS handles a massive volume of packages daily, and to manage this, they sometimes reuse tracking numbers.

What to expect:
When a tracking number is recycled, you might see old tracking data associated with that number, potentially showing a "Delivered" status even though your package is still en route.

How to resolve:
Once the new package is scanned by USPS, the tracking information should update to reflect the current status of your shipment.

If you encounter issues:
If the tracking information doesn't update, you can contact USPS customer service for assistance.

Mar 17, 2025 4:52 pm
Investigating

We have now also been informed of several packages that have been marked as returning to sender due to incorrect postage. Due to this error and the errors previously reported regarding packages being marked delivered, we believe this is an internal issue at USPS. We are continuing to reach out directly to USPS to get more information.

Rest assured, packages have been shipped as scheduled and we still expect them to be successfully delivered within the estimated shipping time selected at checkout. If for some reason this error causes your package to be lost or returned to sender, you will be offered a replacement or reimbursement at that time.

We thank you for your patience and understanding while this is investigated.

Mar 14, 2025 4:21 pm
Investigating

We have received several reports of USPS tracking information being incorrect including tracking displaying that it has been delivered shortly after the tracking number was assigned. This is currently being investigated with USPS and we will update this incident report when we have more information.

Mar 13, 2025 5:52 pm