Cryptocurrency Payments on Hold

Investigating

Solana, USDC and Solana Pay have been activated and can now be accepted at checkout. Support for other major cryptocurrencies including BTC, ETH, and DOGE are coming soon.

Nov 19, 2024 6:05 pm
Investigating

We have identified an issue with our Coinbase checkout and are working to resolve the issue. In the meantime, we are unable to accept cryptocurrency payments. Please use the credit card option at checkout until this is resolved. We apologize for the inconvenience.

Nov 20, 2023 4:23 pm

System Statuses

Operational Customer Support Department

Operational Receiving Department

Operational Returns Department

Operational Shipping Department

Operational Website Front End

1 incident

Past Incidents

Feb 20, 2025

Winter Weather Delays

Resolved

Our warehouse has returned to full operations. However, orders placed during this time are still being processed and fulfilled and may experience a 2-3 business day delay. In addition, we are actively working to catch up on outstanding customer support tickets. We thank you for your patience during this process.

Feb 20, 2025 5:44 pm
Monitoring

Due to recent winter storms in our area, our warehouse and offices are closed Tuesday, February 18th through Wednesday, February 19th.

As Monday, February 17th was a national holiday and our warehouse is closed on weekends, orders as far back as February 12th could be effected by this delay and may be delayed up to three additional business days.

This delay will affect all departments including shipping, returns and customer support. Please be patient with us as we allow our employees to safely return to work. At this time, we expect to return to full operations Thursday, February 20th.

Feb 19, 2025 5:23 pm