Cryptocurrency Payments on Hold

Investigating

Solana, USDC and Solana Pay have been activated and can now be accepted at checkout. Support for other major cryptocurrencies including BTC, ETH, and DOGE are coming soon.

Nov 19, 2024 6:05 pm
Investigating

We have identified an issue with our Coinbase checkout and are working to resolve the issue. In the meantime, we are unable to accept cryptocurrency payments. Please use the credit card option at checkout until this is resolved. We apologize for the inconvenience.

Nov 20, 2023 4:23 pm

System Statuses

Operational Customer Support Department

Operational Receiving Department

Operational Returns Department

Operational Shipping Department

Operational Website Front End

1 incident

Past Incidents

Nov 12, 2024

Flooding and Severe Weather Impacting Delivery

Resolved

All warehouses have returned to full operations.

Nov 12, 2024 5:05 pm
Identified

Hurricanes Helene and Milton, flooding, and severe weather events in the Southeastern and Mid-Atlantic U.S. (FL, GA, SC, NC, and VA) may impact the processing, transportation, and delivery of mail and packages. Please allow additional time for final delivery of your orders.

In addition, some items available for purchase on SMOKEA are fulfilled by our partner warehouse located in Asheville, North Carolina. Due to the effects of hurricane Helene, this warehouse lost power and internet as well as water and as a result were not able to operate the shipping department. Currently, this warehouse is open under limited operations and hope to be able to get back to full operations as soon as possible. Orders placed after September 26th containing these items may see this portion of your order delayed until further notice. If you would like to cancel this portion of your order, please reach out to our support team at support@smokea.com to request a refund for these items.

Oct 8, 2024 6:14 pm