Low Price Guarantee FAQ

• How do I submit a Low Price Guarantee?

  We make it extremely easy for you to submit your Low Price Guarantee online. If you find a lower price on another website, visit the same product on our site and click the "Start Here" button under the "Low Price Guarantee" tab. For step by step instructions on how to submit a Low Pric...

• How will I receive my discount for Low Price Guarantee?

  Once you've submitted the Low Price Guarantee form, a representative will approve or deny your request within 24 business hours. If your request is approved you will receive an email response with a coupon code included. You can then add the product to your cart and use the provided coupon code ...

• What is covered in the Low Price Guarantee?

  The following is covered in our Low Price Guarantee: The SMOKEA Low Price Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. We will beat prices of key online competitors by an additional 5%. We will ...

• What is not covered in the Low Price Guarantee?

  The following is not covered by our Low Price Guarantee: The prices of retailers other than key online competitors (submissions will still be accepted but not guaranteed). Submissions from sites such as Amazon or eBay will not be accepted. Products shipped from or sold b...

• Can I get a refund if the price drops after I purchase?

  Yes! Part of what makes our Low Price Guarantee great is that it doesn't end with beating competitor's prices. If we lower the price of a product that you've purchased, you may contact us to get a refund for the price difference within the 30 day return period.