Wyllo (formerly NoFraud) is a third party fraud detection service that reviews all orders placed on SMOKEA® for fraudulent activity.
If you receive an email from Wyllo after you place your order this means your order is being held until further action is taken by you.
Upon receiving this email you will need to follow the instructions within the email to have your order processed. Wyllo may require a simple YES/NO response, or, they may require you submit a copy of your ID or credit card.
Once you've submitted the information to Wyllo and they've determined your order is safe to ship, your order will be processed by our warehouse. If your submission is not satisfactory or you do not respond your order will be cancelled and refunded.