Payment FAQ

  • What forms of payment do you accept?

    We currently accept Credit Cards, Cryptocurrencies, and SMOKEA® Gift Cards as payment options. Cryptocurrencies we accept include Bitcoin, Bitcoin Cash, Litecoin, Dai, USD Coin, Dogecoin and Ethereum. Unfortunately, we DO NOT accept PayPal as a payment option. Click here to learn why. Credit Ca...

  • Do you accept PayPal?

    Unfortunately, SMOKEA® is not able to accept PayPal at this time. Due to PayPal's strict restrictions on tobacco products and functional glass products we are not able to accept PayPal as a payment option. There are no exceptions to this until PayPal revises their policies. This goes f...

  • Why was my order cancelled?

    If your order was cancelled you will receive a confirmation email with one of the following reasons: Fraudulent Order Our third party fraud detection service, NoFraud, has declined your order. In this case we will refund the order to the card used during checkout and cancel your orde...

  • Is my credit card information protected?

    At SMOKEA® we take your privacy and security very seriously. We know it is important to be cautious while shopping online, but with SMOKEA® you can rest assured your information is protected. Our website uses SSL security on every page you visit. You may have noticed the small lock i...

  • When will my credit card be charged?

    We will authorize your payment immediately when you place your order. After your payment is authorized it is reviewed by our third party fraud detection service. Once it's cleared we will capture your payment within 24 hours. If there is suspected fraud on your order, you may be contacted by NoFr...

  • Why was I partially refunded after I placed my order?

    If you were refunded after fulfillment this is usually due to an inventory issue and we did not have the required stock to completely fulfill your order. When available, we will first contact you to see if you would like a substitution. If no substitutions are available, you will be auto...

  • I received an email from NoFraud after my order, what is this?

    NoFraud is a third party fraud detection service that reviews all orders placed on SMOKEA® for fraudulent activity. If you receive an email from alert@nofraud.com after you place your order this means your order is being held until further action is taken by you. Upon receiving...

  • My order was cancelled, why haven't I received a refund?

    It is important to know that there are a couple different ways your payment can be returned to you: Payment Voided: When a payment is voided, this means that your payment was only authorized by us and never captured. Therefore, an authorization charge will appear in your account but the funds wi...

  • What are cryptocurrencies and Coinbase?

    Cryptocurrencies are decentralized forms of payment that can be used to purchase goods online. Your currency is held in a digital wallet and electronically transferred upon your purchase completion. Coinbase is the wallet SMOKEA® uses to accept these cryptocurrencies as payment for y...

  • Do you offer a discount for first time customers?

    Yes! If this is your first time purchasing from SMOKEA® we invite you to use coupon code "FIRST5" at checkout to receive 5% off your first order. Please note this code is not valid for on-sale items, gift cards or protection plans and is only valid for one use per customer. You can always find ...

  • Do you offer a military discount?

    Yes! Just reach out to our support team at support@smokea.com with a copy of your military ID and we'll give you a discount code for 10% off your order.

  • How can I buy now, pay later with Sezzle?

    Thanks to our partnership with Sezzle, you can split your purchase into four equal installments, with 25% due at time of purchase and the remaining three payments due every other week for the next six weeks. They automatically schedule your future payments, so you don’t have to worry abo...

  • How do I cancel or manage my subscriptions?

    SMOKEA® is proud to offer a new Subscribe and Save option on select products. This allows you take advantage of discounted pricing for choosing to have these products automatically delivered on a set schedule. To shop eligible Subscribe and Save products click here. To sign up for Subscribe and ...

  • How do I receive a refund for cryptocurrencies?

    If you paid for an order with crypto and have cancelled the order, a refund will not be automatically generated. This is due to the fact that we need to obtain an address to send the refund to as we cannot automatically return funds to the wallet it was sent from. Therefore, upon cancelling an or...

  • How do I use a gift card or store credit?

    If you received a gift card from a friend or received store credit from SMOKEA® you can redeem your gift card on your next order with the code provided through your gift card email. To use a gift card: Click the "View your gift card" button in the email from SMOKEA® Copy the code provided on ...

  • How long will it take to receive my refund?

    When an order is cancelled we process your refund immediately. However, depending on your bank, it may take 2-5 business days for the refund to appear in your account. If you have not received a refund in this time, it is probably because your order was voided rather than refunded. This means the...