Shipping FAQ
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Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the... -
Which shipping services do you use?
SMOKEA® uses United States Postal Service, UPS and DHL as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. Standard Shipping, Expedited Shipping and Express Shipping will be available to all US customers wher... -
There are several ways you can track your order placed on SMOKEA®: Shipping Confirmation Email Upon fulfillment of your order you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provid...
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Why is my order marked delivered but I haven't received it?
If your package has been marked delivered on your tracking information and the package has not been received please first confirm that you provided the correct shipping address at checkout. If so, this is usually due to an error made by the delivery person and the package will show up in a day or... -
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will state "JAM Distribution" with no mention of SMOKEA®. Items in your shipment will not be listed anywhere on the package with the exception of international shipmen...
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My package was stolen, what can you do?
SMOKEA® is not responsible for packages stolen from your porch, mailbox, etc. All items purchased from SMOKEA® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased ShipInsure Packag... -
SMOKEA is proud to offer free shipping on all orders to the contiguous US of $20 or more. The shipping services used for free shipping vary depending on the item(s) ordered and can take anywhere from 3-16 business days. Expedited Services are available at an additional charge and can be de...
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Why did I have to pay additional international shipping fees?
Orders shipped outside the US may be subject to import taxes, customs duties and other fees levied by your country. SMOKEA® has no control over these additional charges, nor can we predict what they will be. We recommend checking with your local customs office for more information on the... -
Yes. We offer pickup to local customers with shipping addresses based in Missouri. If you have a Missouri shipping address you will see a free pickup option at checkout. If selected, you will receive an email with pickup instructions within 1 business day when your order is ready to be picked up ...
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Do you offer same and next day delivery?
Yes! We are proud to now offer same day and next day delivery to our local customers. If you're located within a 50 mile radius of our warehouse located in O'Fallon, MO, you will be presented with a Same Day Delivery or Next Day Delivery option at checkout. Orders placed before 2PM Central Time ... -
Yes! We ship worldwide with the exception of products in our "THC & More" category which can only be shipped to the USA at this time. For more information please see our shipping policy by clicking here.
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How do I file a claim with ShipInsure?
If you're looking to file a claim, it's easy! Just go to ShipInsure's website by clicking here, and you'll be able to do it in under 90 seconds. All you need is your order number and email address associated with your order. Claims must be submitted within 15 days of the tracking delivery date ... -
How do I remove ShipInsure from my order?
By default, ShipInsure Package Protection is added to your order. This insurance protects your order against lost, stolen or damaged packages and allows you to request a refund or reshipment of your items if one of these events takes place. However, if you would like to remove this from your orde... -
ShipInsure is a seamless shipping insurance solution that covers everything from when your order leaves our warehouse until it arrives in your hands. In the event of any lost, damaged or stolen shipment, claims are easily filed on ShipInsure's website, with almost instant approvals for the produc...
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When will my order be shipped?
Processing times vary depending on the service you choose at checkout. Free Shipping: If you chose this option at checkout, your order will be fulfilled by our warehouse within 3 business days. Paid Shipping: If you chose standard shipping, expedited shipping or express shipping at checkout you... -
Why hasn't my order moved in several days?
When tracking your order, it is important to allow 24-48 hours for the carrier to update your tracking information after the order has been fulfilled. Before the tracking is updated by the carrier, your tracking will display "Pre-Shipment" and/or "Shipping Label Created, USPS Awaiting Item". All... -
Why hasn't my tracking been updated?
Regardless of the shipping solution you chose at checkout, it can take carriers 24-48 hours to update your tracking information after the package is picked up from our warehouse. If you purchased an order with Free Shipping, it is common for tracking to not be updated for several days. Processin...