Winter Weather Delays

Resolved

Our warehouse has returned to full operations. However, orders placed during this time are still being processed and fulfilled and may experience a 2-3 business day delay. In addition, we are actively working to catch up on outstanding customer support tickets. We thank you for your patience during this process.

Feb 20, 2025 5:44 pm
Monitoring

Due to recent winter storms in our area, our warehouse and offices are closed Tuesday, February 18th through Wednesday, February 19th.

As Monday, February 17th was a national holiday and our warehouse is closed on weekends, orders as far back as February 12th could be effected by this delay and may be delayed up to three additional business days.

This delay will affect all departments including shipping, returns and customer support. Please be patient with us as we allow our employees to safely return to work. At this time, we expect to return to full operations Thursday, February 20th.

Feb 19, 2025 5:23 pm
Affected Systems
Customer Support Department
Operational
Receiving Department
Operational
Returns Department
Operational
Shipping Department
Operational
Website Front End
Operational