Winter Storm Closing

Resolved

Our warehouse has once again returned to full operations. However, any customer support tickets or orders from this time may be delayed 1-2 business days. We thank you for your patience while we work to catch up.

Jan 14, 2025 3:54 pm
Monitoring

We were effected by a second winter storm on Friday, January 10th. Shipping and customer support was closed this day and we expect full operations to resume Monday.

Jan 11, 2025 4:21 pm
Resolved

Our warehouse has returned to full operations. However, orders placed during this closure may still be delayed 1-2 business days. We thank you for your patience and understanding.

Jan 9, 2025 4:30 pm
Monitoring

As of Wednesday, January 8th, our warehouse is operating at a limited capacity. Orders still may be delayed and customer support tickets will be handled in the order they were received. Please be patient while we catch up with outstanding orders and issues. Thank you.

Jan 8, 2025 4:25 pm
Monitoring

SMOKEA's warehouse closure has extended to Tuesday, January 7th. At this time, we expect to resume all operations Wednesday January, 8th. This includes customer support and our shipping and receiving department. We apologize for the inconvenience and thank you for your understanding.

Jan 7, 2025 3:39 pm
Monitoring

Due to severe winter storms in our area, our warehouse and customer support will be closed Monday, January 6th. Any orders scheduled to ship on this day will be delayed and shipped when it is safe for our warehouse to re-open. We apologize for the inconvenience.

Jan 5, 2025 7:22 pm
Affected Systems
Customer Support Department
Operational
Receiving Department
Operational
Returns Department
Operational
Shipping Department
Operational
Website Front End
Operational