COVID-19 Update

Monitoring

While the world continues to monitor the coronavirus (COVID-19), SMOKEA® is committed to providing a seamless shopping experience to all customers as usual. We will continue to strive for timely shipments and ample stock levels of our products.

We are committed to taking care of our employees and customers and are actively following recommendations of the Centers for Disease Control and Prevention. SMOKEA® has sent home any staff that is able to complete their job from their own home and we have put in place many precautionary measures across our company.

We would like to personally thank you for being a valued member of the SMOKEA® family. Stay safe.

Mar 17, 2020 3:06 pm
Monitoring

We are continuing to monitor the virus and have made several changes to help stop the spread.

At this time we remain open to accept and fulfill orders; however, we have sent home roughly 50% of our staff to help keep our employees, community and customers safe. While some employees can work from home, our staff remaining at the warehouse to fulfill orders and replenish stock is not at full capacity. Additionally, shipping carriers including USPS, UPS and FedEx are working at above normal capacity due to the high volume of online orders being placed worldwide.

Therefore, you may temporarily experience slight delays in the service you've come to known from SMOKEA® including fulfillment, shipping and re-stocking times. We are committed to continue to offer excellent service and shipping times and will make every effort to live up to our reputation.

Mar 24, 2020 7:38 pm
Monitoring

As we continue to work with a limited staff, please expect the following delays in fulfilling your orders:

Express & Overnight: Up to 24 business hours

Priority & First Class: 1-3 business days

Free Shipping: 2-5 business days

These delays are in addition to the estimated shipping time provided by the carrier at checkout. SMOKEA is proud to offer affordable expedited and express options so that your delay will be as short as possible.

Thank you for your understanding and we hope everyone is continuing to stay safe.

May 6, 2020 12:16 pm
Investigating

We have begun to allow some employees to return to work and our fulfillment times are now back to normal. We are practicing social distancing and continue to follow precautions. Please see our Shipping Policy for regular estimated fulfillment and shipping times.

Jun 23, 2020 2:05 pm
Affected Systems
Receiving Department
Operational
Returns Department
Degraded Performance
Shipping Department
Operational